Customer Service & Payments

All the payments to be done in Indian Rupees via bank transaction.

We offer Cash on Delivery or debit card payment towards A/c DE CHEVALERiE en Rouge.

Delivery of Items will take minimum 10 to 15 days within India post order of the product. Customised/ bespoke orders needs to be done in advance. The time of delivery will depend upon the number of orders made. . In case of corporate orders, minimum quantity of 20 numbers to be made, one to two months in advance. The designs will vary according to the collection. Confirmation of order to be made via email only.

The Courier will be done only after a transaction is complete and a written email upon order is made.

The payment to be done via online payment bank transaction via, debit or credit card only prior to receiving the order. We shall courier the product only after the payment is done.

We have the rights to offer alternatives to customer if a product is unavailable with us or sold out .We offer solutions resulting to products of same price value. However, we will give 100% refund to the customer via online payment provided the customer provides us the complete requisite details , and he doesn’t choose any of our product alternatives.

Our brand does not take any responsibility for loss or courier, mishandled items, thefts, etc. and the customer is asked to trace the shipment/ courier via reliable courier services.

In case of floods, rain, or any natural calamity etc. we do not assure regarding loss of items, misplaced items, non delivery of products, etc.. and courier may get delayed.